cragl vfx tools | Nuke Python Tools and Plugins | faq


Where can I buy your tools

All of our tools can be purchased at www.aescripts.com, the world wide leading market place for vfx plugins. Our website www.cragl.com serves only as pool where you get all information about our tools.

Do I get updates?

Yes. Once purchased you can always update your tool with no additional costs applied. Anywhere. Anytime. That's what we call a fair deal.

Which kinds of licenses do you offer?

We offer node locked licenses and site licenses.

Node locked licenses are locked to the machine that you install it to. Licenses can also be transfered to another machine.

Site licenses can be used on an infinite amount of machines and are not locked to the machine. The machines don't need to be connected to the web (this also applies to our node locked licenses!) You can also use site licenses on athera and any other dockerized environment.



Do cragl tools work in athera?

Yes. All cragl tools work in athera and any other dockerized environment. But only site licenses.

Does my machine need to be connected to the web?

No. Any cragl product can be used on offline machines as well. A web connection is not necessary. For offline installation instructions, please follow the "How do I install a cragl tool offline?" section.

How do I install a cragl tool online?

Each cragl tool can be installed with our free tool connect directly inside NUKE.
Connect is a tool that lets you download and manage all of your cragl tools with just one click. Once you have bought a tool you will receive an install code. Open connect and drag and drop the bought tool to the right side of the window. Just click the install button and enter the install code or simply use your cragl credentials. The download and install process is done fully automatically. That menas you don't need to download any file and you don't need to struggle with the install process. Everything is done automatically for you. For further information about connect please watch our documentation video.

Keep in mind that in order to install any cragl product, your machine must be connected to the web. If it doesn't, simply follow our steps for offline installation (see next faq).

How do I install a cragl tool offline?

Installing any cragl tool using connect on a machine that is connected to the web is dead simple - open connect and click the install button and you are done. Installing a tool on an offline machine takes a bit more steps. Here is how it works.

1) On a machine that is connected to the web, browse to your personal cragl backend: www.cragl.com/login
2) Find the license section (Node locked/ site license) and click the desired tool to expand its information.
3) Click the "Generate license" link to toggle the license generation section. 4) In the tool download section, you can download your tool. Enter the mac address of the machine that you wish your tool to be installed to (this is only mandatory for node locked licenses), agree to our terms by checking the license agreement checkbox and click the "generate license" button.
5) Copy over the downloaded tool and the license to your offline machine.
6) Unpack the zipped tool and add it to Nuke's plugin path.
7) Launch Nuke and start up the tool. It can be reached via your menubar and is listed in the "cragl" menu.
8) You will be asked for a license. Click the "install license" button.
9) Drop the downloaded license file onto the window.
Your cragl tool should now be ready to use.

If you experience any issues while installing offline, please don't hesitate to contact us. We are happy to help you.

Personal cragl backend. What is that and how do I register?

After purchasing any cragl tool you can create your personal cragl account to get access to your personal cragl backend, including your licenses & install codes as well as your support ticket system. You can also use your cragl credentials to install any purchased cragl product inside Nuke using our free tool connect

Inorder to register you can use our register form. Please make sure to enter the same email address that you used to buy one of our cragl products, so that we can associate your purchases to your account.

Which operating systems and Nuke versions do the cragl tools support?

All cragl tools will work on all three major operating systems: Linux (tested on centos and ubuntu), Windows (7 and 10) and MacOSX. We support all Nuke version from Nuke-8 upwards to the latest Nuke version if not otherwise specified.

Do you offer trial versions? How long do they last and do they have restrictions?

Yes, we offer trial versions. Each cragl tool can be tested with all its features and without any limitations so you can check out all features before considering a purchase. To download a trial version please open connect, choose the desired tool by dragging it from the left short description section to the right in order to reveal more information about it. Then simply click the "trial" button. Your tool will be installed as a trial fully automatically for you. Our trial versions last 14 days and there are no restrictions. You will get a fully featured product.

How do I switch a trial license to a fully featured license?

In order to switch a trial license to a full (node locked or site license), launch the cragl tool and choose install license. Now you can install your purchased license by a generated license file (if your machine is offline), or simply use your credentails or install code (for both options, a web connection is required) that you received with your purchase in order to authenticate. The license will be installed automatically on your machine and you can use your cragl product right away.

What is the "Nuke home directory"?

Whether you are new to Nuke or have never installed any custom tools for Nuke, you probably don't know what the "Nuke home directory" is.
It is simply a folder in which you can put all your custom scripts in order to customize Nuke to your needs. Nuke will pick up these scripts once you relaunch Nuke. This is where you need to put our free tool "connect" as well. Connect itself can then download and install all custom cragl tools to that folder as well. More precisely, it will download the tools to "cragl/_cragl_tools". Inside your nuke home directory. Depending on your operating system this is where you can find your nuke home directory:

Linux /home/[username]/.nuke
Mac: /Users/[username]/.nuke
Windows: c:\users\[username]\.nuke

As the ".nuke" directory starts with a dot (".") it is a hidden folder. If you cannot find it by navigating to this path you can type in the url manually and should then be able to reach this folder. Alternatively, simply enable showing hidden folders for your operating system.

On how many machines can I use my purchased license?

That depends on the type of your license. If you buy one node locked license you can use it on one machine for commercial use plus on a personal computer/laptop for personal use. If you buy more than one node locked license then you can use all of your purchased licenses on your machines for commercial use.

If you buy a site license, then you can use this license on any machine on as many machines as you need. The license will then not be node locked and can be used on any machine - even in Foundry's athera and other dockerized environments.

Node locked licenses, please note: The purchased license will be node locked to the machine that you install it on. If you wish to transfer the license to another machine you need to uninstall the tool from your current machine first. Afterwards, you can use the same install code to install it on another machine.

Can I transfer a node locked license to another machine?

Of course. To transfer your node locked license to another machine just uninstall the tool on the machine on which you currently use the license. To uninstall a cragl tool just open cragl connect, switch to the "installed tools" tab, select the tool you like to transfer and click the uninstall button for that tool. Your license will be reset and you can use the same install code to install the tool on another machine.

How can I contact cragl?

If you have any general question please contact us via info@cragl.com.
If you have any question referring your cragl licenses you can use license@cragl.com.
If you have any support question please use your personal cragl backend where you can create a support ticket.
Or use our contact form.

I have forgotten my password

If you can't remember your password you can always reset it here. Just enter your email address. We will send you a new password that you can use to login.
Please note: As your password is saved encrypted in our database we have to generate a new password for you. You can login with the automatically generated password and then change your password afterwards in your personal cragl backend.

Why are there two user accounts – the personal backend account and the smartMessage account?

Cragl offers you a personal cragl backend which grants you access to all your licenses, data and a support ticket system. If you use our tool smartMessage then you can also setup another account which is your global smartMessage (instant messenger) user account. This is your user account that you will use to connect to other people, write messages and exchange data. Please note that both accounts are *not* interchangeable – Again: the one for your personal cragl backend and the other one for your instant messenger account.

I have a tool suggestion

If you have any tool suggestion please let us know. We are happy to develop your ideas.

I have an issue with one of your tools

If you have any issue with one of our tools please check the tool specific faq section first. Maybe your question and a possible solution is listed here. If there is no described solution or the solution did not work for you, please open a support ticket in your personal cragl backend. We really want to make sure that our cragl tools work for everyone and if you have an issue that is not listed in the faq, you are most likely the first one who experienced it. We do our best to fix all isues as quickly as possible, but we can only fix issues that we are aware of.

Please describe your problem as detailed as possible. If you get any log error messages please send it was well. The best (but not recommended) would be if you record a brief screen shot video which illustrates your problem. We will work on your issue as quickly as possible to ensure that you are happy and you can use our tools.

Who invented cragl?

cragl - vfx tools was invented by Simon Jokuschies. He is a former compositor and currently working as a pipeline TD at Pixomondo. He has been in the VFX industry for several years and has been programming for over 17 years. He created cragl to develop useful tools that help to simplify, automate and accelerate every day's compositing tasks. Here you can take a look at Simon's personal website: Leafpictures.